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Status Pages

Communicate with your users during outages and maintenance with public status pages.

What are Status Pages?

Status pages provide a public-facing view of your service health. When something goes wrong, your users can check the status page instead of flooding your support channels. It builds trust by showing transparency about your infrastructure.

Each status page gets a unique URL (e.g., status.yourcompany.com) and can be customized with your branding.

Creating a Status Page

  1. 1
    Navigate to Status Pages

    Click "Status Pages" in the sidebar, then "Create Status Page".

  2. 2
    Choose a name and slug

    The slug becomes your status page URL (e.g., yourcompany.encompass.gg/status).

  3. 3
    Add components

    Add the services/systems you want to display (API, Website, Database, etc.).

  4. 4
    Connect monitors (optional)

    Link monitors to components for automatic status updates.

Components

Components represent individual services or systems on your status page. Each component can have its own status:

Operational- Everything is working normally
Degraded Performance- Slower than usual but functional
Partial Outage- Some functionality affected
Major Outage- Service is unavailable
Under Maintenance- Planned maintenance in progress

Posting Incidents

When an issue occurs, create a status page incident to keep users informed:

  1. 1.Create an incident with a clear title describing the issue
  2. 2.Select the affected components and their current status
  3. 3.Add updates as you investigate and resolve the issue
  4. 4.Mark as resolved when the issue is fixed

Status page incidents are separate from internal incidents but can be linked for consistency.

Scheduled Maintenance

Announce planned maintenance windows to prepare your users:

  • Set a start and end time for the maintenance
  • Describe what will be affected
  • Maintenance shows as "Scheduled" until it begins
  • Status automatically changes to "In Progress" when maintenance starts
  • Automatically resolved when the maintenance window ends

Email Subscribers

Let users subscribe to status updates via email:

  • Users can subscribe directly from your status page
  • Subscribers receive emails when incidents are created or updated
  • Maintenance announcements are sent to subscribers
  • Users can unsubscribe at any time

Customization

Make the status page your own:

  • Logo - Upload your company logo
  • Primary color - Match your brand colors
  • Favicon - Custom browser tab icon
  • Custom domain - Use your own domain (e.g., status.yourcompany.com)

Custom Domains

To use a custom domain for your status page:

  1. 1.Enter your desired domain in status page settings
  2. 2.Add the provided TXT record to your DNS for verification
  3. 3.Add a CNAME record pointing to our status page servers
  4. 4.SSL certificates are automatically provisioned
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